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SNOW OPERATIONS GUIDE

The KPI 's you need for your snow removal operations.

A complete performance metrics guide for snow removal operations. Stop guessing and start knowing with real data.
 

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Snow Operation Model v4.4
REAL TOOLS

What You'll Learn

Learn how to turn execution into quantifiable results. Track performance, hold vendors accountable, and eliminate costly guesswork. Inside you'll discover how to:
 
  • Implement a Leading vs. Lagging Indicator Framework.
  • Answer the 3 Core Performance Questions every operation should know.
  • Track the 9 Essential Snow KPIs that actually drive decisions.
  • Adopt the Pain Point Method to define custom metrics.
  • Make Metrics Operational during storms, not just a season's end.
REAL TOOLS

Why this Guide Matters

If you’re still asking things like "Did we get complaints?" you’re measuring the wrong things. The right KPIs:
  • Help you hold vendors accountable objectively.
  • Let you justify budget decisions with data.
  • Reveal whether your crew and contractors are actually performing.
  • Reduce emergency rates and unnecessary overspend.
  • Make Metrics Operational during storms, not just a season's end.
WHY NOW

Winter comes fast. Snow seasons are short.

You only get 10 to 20 storms per season. If you’re not tracking metrics during those events, you’re flying blind.
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