KPIs That Keep Your Snow Removal Operation Accountable
You've built the process. You've created SOPs. You've assigned ownership. But when the storm hits and you're reviewing performance later, are you sure you achieved success, or are you just guessing with a bigger budget?
In this part of the guide, you’ll learn why "Did We Get Complaints?" is the wrong metric and how to use data to move from guessing to knowing. We'll show you how to track the right metrics to hold vendors accountable, avoid overspending, and ensure flawless execution.
REAL TOOLS
What You'll Learn
A process document means nothing if you can't measure whether it was followed. This section shows you how to turn execution into quantifiable results and eliminate costly guesswork.
You’ll learn how to:
Implement a Leading vs. Lagging Indicator Framework
We shared the Five Questionsevery facility team needs to ask to uncover hidden snow removal knowledge. These questions help you spot what’s working, what’s missing, and what’s trapped in people’s heads so you can prepare before the first flake falls.
We showed you how to turn those answers into a documented snow process. Build a clear playbook, define decision points, and structure workflows that anyone can follow ensuring your team executes flawlessly when the snow hits.
We showed you how to move beyond documentation by using a Responsibility Matrix to assign clear ownership for every task. This clarity ensures that when high Escalation Frequency is tracked, you know the poor role clarity is the root cause.
By activating Key Performance Indicators (KPIs) to drive success, not reaction. This guide provides the nine essential metrics to proactively ensure vendor reliability and optimize your costs. Start using KPI data today to build a successful, measurable operation where control replaces chaos.
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TESTIMONIALS
What people are saying about us.
Insights from our valued customers: Their feedback drives our commitment.
"You guys have been able to hold people accountable in a way we haven't before, and that is truly awesome. Making sure that stuff get done - that's really great."
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