SNOW OPERATIONS GUIDE PART IV

KPIs That Keep Your Snow Removal Operation Accountable

You've built the process. You've created SOPs. You've assigned ownership. But when the storm hits and you're reviewing performance later, are you sure you achieved success, or are you just guessing with a bigger budget?

In this part of the guide, you’ll learn why "Did We Get Complaints?" is the wrong metric and how to use data to move from guessing to knowing. We'll show you how to track the right metrics to hold vendors accountable, avoid overspending, and ensure flawless execution.