Founded in 2013, we've grown in close partnership with gas station and convenience store customers. Today, we support over 8,000 locations processing $38 million in annual maintenance spend for trusted brands including Majors Management, GPM Empire, Sun Auto, and Cadet Enterprises. We provide a fair and modern alternative to legacy CMMS platforms that burden vendors and facility managers with hidden fees and unnecessary complexity.

In addition to our core CMMS, we offer a fully integrated environmental compliance suite for managing inspections, testing, and permitting. We also provide Virtual Maintenance Coordinator (VMC) services, which provide dedicated full-time coordinators trained in facilities management who act as embedded team members to extend customer operations.

As a Software-as-a-Service provider, we're largely insulated from supply chain disruptions that impact traditional equipment or service providers. Our platform is built mostly on technology we own and maintain, supported by reliable cloud infrastructure with redundant server capacity. We have no dependency on volatile suppliers or material inputs. In the event of increased demand, our cloud-based architecture enables us to quickly scale server capacity to meet customer needs without interruption.

Unlike many CMMS providers that rely heavily on third-party technology stacks such as Microsoft Dynamics or other ERP systems, we're built on a mostly homegrown modern web-first architecture that we directly manage. This reduces exposure to licensing changes, forced upgrades, or shifting vendor priorities. On the support side, we operate lean while maintaining depth by leveraging global talent, ensuring scalable, responsive, and cost-effective support.

Yes. If a work order is created for an asset that is under warranty, the NTE is automatically set to zero. Users can edit this NTE after the fact if necessary.

Yes. The system allows unlimited assets to be created at each location, and each asset can include unlimited child components. For example, an HVAC system may include a condensing unit, compressor, and other components linked as children of the main asset. Each component carries the same attributes as its parent, including warranties, replacement costs, repair history, and other details.

Yes. The platform allows configurable repair vs. replace criteria to be defined and displayed on the Asset Detail page. This information can also be surfaced during work order creation and on the work order itself, ensuring decisions are consistent with system or client-defined standards.

Yes. Assets can be transferred from one location to another directly from the asset page, and all associated data moves with the asset. Work order history remains tied to the original location where service occurred, preserving an accurate record of when and where the work was performed.

Yes. The platform supports refrigerant tracking, including loss events, equipment capacity, and the specific refrigerant type used for each unit.

Yes. Users can be configured to view information for one or multiple locations under a single login with access tailored to the specific data you choose to share. User groups make it easy to manage permissions at scale.

Yes. Notifications can be configured by type and by user or group and delivered via email, text, or in a pop-up. Text and email alerts link directly to the work order or task that triggered the alert.

Yes. Work orders can be linked or nested under tickets, and parent information (such as notes, priority, and categories) can transfer to child or linked work orders. Tickets can also include tasks assigned to users or groups for internal follow-up. Tickets remain open until all associated work orders and tasks are resolved.

Yes. Store managers (or any other user) can be required to certify satisfactory work completion upon vendor checkout. Certification can be tied to a set timeframe with automatic timeouts that either escalate or auto-certify if the user does not act within the defined period.

Yes. The system supports both priority vendor associations and general vendor associations. Each location can have designated primary, secondary, and tertiary contractors. The system can automatically add or remove stores from vendor associations and recurring/preventative schedules, while user roles and permissions control whether non-priority contractors can be selected when dispatching work.

Yes. Users can be configured with either full or partial access to work order history. This includes visibility into all communications, cost history, check-in and check-out records, notes, and any attachments. The system also retains a complete record of notifications and email replies.

Yes. Files can be uploaded from a file picker or by drag and drop.

Yes. A work order can be reassigned to another vendor at any point in the work order cycle. A work order that starts with one vendor who fails to complete the repair can be assigned to a new vendor without having to create a new work order.

Yes. The system can be configured to provide warnings and restrictions during work order creation and assignment. For example, trades can be restricted by location, dispatch approvals can be triggered based on location type, and alerts can be issued if an asset is under warranty. Configurable troubleshooting workflows can prompt users with questions and check for potential duplicate work orders.

Yes. The platform supports configurable escalation paths that can assign ownership of escalated issues to specific users or roles and transition them through an escalation hierarchy. The system can be configured with multiple approval flows, such as dispatch approvals based on trades and issues, quote approvals tied to cost thresholds, and invoice approvals based on cost.

Yes. The system allows company-configured troubleshooting workflows based on trade categories, trades, and sub-issues. These workflows can incorporate documentation, predefined tasks, and decision support to guide users during work order or PPM creation. As part of this process,

Yes. The platform supports adding clear instructions and notes for both internal and external recipients. This ties directly to the troubleshooting feature and also allows for custom work order descriptions based on trade, location type, brand, and other criteria.

Yes. Both internal and external teams can be notified of work order changes based on predefined criteria such as priority, NTE, general details, ETA, or user/role. Notification types can be configured for each user or group and delivered by email, text, or both.

Yes. The platform allows multiple users to view work order information simultaneously without restriction.

Yes. NTE approval requests can be assigned to specific users or roles, with configurable approval thresholds to ensure users cannot approve amounts above their defined limit.

Yes. The platform supports role- and user-based permissions that control system access and actions, with full audit trails captured through note history and workflow controls.

Yes. SLAs can be assigned to NTE approval timelines and the system tracks any breaches. Performance can also be graded on a per-user basis through the internal scorecard feature.

Yes. The system supports configurable control flows that allow work orders to be routed to internal leadership for dispatch approval based on predefined criteria such as self-maintenance or issue type.

Yes. Invoices, quotes, and NTE increases can be auto-approved based on pre-defined criteria such as approval levels, NTE amounts, and other configurable thresholds. These can be set up on a per-trade basis as well.

Yes. Work orders can automatically close as non-billable after a configurable number of days in pending vendor invoice status. If a work order is not billed within the set timeframe, it will automatically complete as closed with no charge.

Yes. SLAs can be configured and assigned to trades and sub-trade categories, with automated prioritization applied during work order creation. Sub-trade categories can be flagged as emergencies or marked as down locations automatically, ensuring the correct priority and associated SLA are communicated to the vendor.

Yes. The system uses location type designations to trigger workflows and control flows, enabling stores to be automatically or manually tagged based on pre-configured scenarios.

Yes. Field visibility and task permissions can be configured by user or role, with group-level settings available for efficient management across multiple users.

Yes. The platform supports automatic and manual tagging of work orders based on predefined criteria, with examples including warranty, location down, emergency, high-volume store, and custom-configured tags.

Yes. The system can automatically attach parts and equipment lists to dispatches and invoices when provided, though the data itself must come from the customer.

Yes. The platform assigns and adjusts priority levels by linking trade categories, trades, and sub-trades to SLAs during onboarding. These configurations can be updated and overridden as needed based on user permissions.

Yes. Work order status updates automatically based on user or contractor actions, with manual overrides available for users who have the proper permissions.

Yes. Vendors can be designated as warranty providers for assets, with associations automatically removed once the warranty period expires so they are no longer assigned to new work orders.

Yes. The system uses the troubleshooting process during work order and ticket creation to detect duplicates, with configurable rules that can require acknowledgement or prevent creation.

Yes. The ticket feature supports grouping multiple work orders and tasks under a single parent, enabling child tasks to be created and managed together.

Yes. The platform supports break/fix, project, and PPM work orders through both manual and automated processes. It also allows bulk uploads, recurring schedules, and ticket or project structures for managing multi-step or large-scale initiatives.

Yes. The platform supports vendor associations by category, subcategory, problem type, store, and asset. Contractors can also be assigned on a priority scale with configurable workflows for auto-rollover or auto-cancel if a vendor does not accept a work order in time.

Yes. Vendors can view upcoming work orders in template form before release, while preventing them from accepting or starting until the preview is lifted. This visibility can be enabled or disabled based on customer preference.

Yes. The platform supports custom work order numbering, including configurations that embed store numbers, set up during onboarding.

Yes. The platform maintains full audit trails with user details and date/time stamps. Actions, approvals, rejections, and status changes are logged in the appropriate context, such as work order notes, location notes, or contractor notes.

Yes. The system uses predefined labels such as emergency, down location, high-volume store, and safety to highlight higher-risk issues, with additional flags configurable during onboarding.

Yes. The platform supports uploading images and videos to work orders, tickets, and locations. The web-based, mobile-first design makes it easy for users to capture and add media directly from their devices.

Yes. NTE requests can be initiated at any status prior to invoicing. Vendors can also submit NTE increases while checked in using a dedicated form for on-site repairs.

Yes. The platform includes direct links in all email and text notifications to take users to the relevant work order, quote, or invoice. Replies can be used to add notes, approve or reject dispatches, NTE increases, and invoices, with all responses stored in the ticket history.

Yes. Work orders can be linked together directly, with all linked orders cross-referenced for easy navigation. Multiple work orders can also be grouped under a parent ticket along with tasks for broader issue management.

Yes. The troubleshooting feature displays open or recently completed work orders that appear similar, prompting users to review them before creating a new one.

Yes. Users can select recipients when adding a note, including contractors, or save notes without notifications for personal reference. A private note option is also available for users with the proper permissions.

Yes. Notifications can be configured to send to specific roles based on defined criteria, with user settings allowing updates to be limited by location, trade, or a combination of both.

Yes. The platform provides printable versions of work orders and histories for both customer and vendor users. Vendors can generate dispatch tickets or sign-offs that include check-in/out details, full work order history, and asset information.

Yes. The ticket feature groups multiple work orders and tasks under a single parent, providing a roll-up view of all related records.

Yes. The platform supports NTEs by trade category, trade, or sub-trade issue, with configurable increase limits that allow small NTE adjustments to be auto-approved.

Yes. The platform automatically incorporates location details such as address, phone numbers, and contacts into work orders once the store number is entered.

Yes. Quote approval flows allow NTE requests to be segmented by dollar value, priority, trade, or location type, with configurable escalation paths to notify the appropriate stakeholders.

Yes. The platform allows selection of trade category, trade, and sub-trade issue during work order creation, with options mapped to NTEs, SLA priorities, and configurable flags.

Yes. Automated emails can be sent to stores after work order creation, including details such as number, issue, status, and vendor. Notifications can be segmented by conditions like unassigned, assigned, or emergency.

Yes. Vendors can sign off on completed work at checkout by entering service details, adding inventory used, and submitting invoices directly within the platform.

Yes. Work orders can be flagged for billing issues, which prevents invoice approval and automatic approvals where configured.

Yes. The system prevents invoice submission when the amount exceeds the approved NTE.

Yes. Any past or current work order can be duplicated or recalled for future use, with recall work orders defaulting to an NTE of zero until the recall flag is removed. Ticket templates can also be created with predefined work orders and tasks.

Yes. The platform's API allows for bulk operations such as mass closing, tagging, and other administrative tasks.

Yes. The platform provides visibility into all completed tasks within the application and supports custom reports with user-defined criteria. Users can also view all scheduled tasks, including upcoming instances of recurring work orders.

Yes. The platform displays both the original and current approved NTE on the work order page, with full timeline and note history tracking all changes, users, and timestamps.

Yes. The troubleshooting process displays currently open and recently completed work orders during new work order creation, helping users avoid duplicates and reference past activity.

Yes. The platform provides work order history at the location level, accessible on desktop, tablet, or mobile. The mobile-first design ensures each view scales cleanly to the device without pinching or zooming.

Yes. The system can be configured to automatically close work orders once no outstanding tasks or related requests remain. The same automation can also be applied to tickets.

Yes. The platform uses SLA and custom SLA priority features to maintain and display timelines of expected work order components. These can be consolidated into internal or vendor scorecards that track various performance measures.

Yes. The platform carries warranty information and asset-level flags into work orders, automatically designating them as warranty, billable, or non-billable for invoicing.

Yes. The system can require asset selection during work order creation, while also allowing assets to be added or corrected after creation. Vendors can be required to complete missing asset details.

Yes. The platform logs all notes on a work order with automatic user identification and date/time stamps for full accountability.

Yes. NTE requests are supported through mobile, desktop, or tablet, with a mobile-first responsive design that delivers the full feature set.

Yes. Vendors can resubmit or edit quotes prior to approval, and if a quote is rejected with a reason provided, a new NTE request can be initiated.

Yes. Quotes can be submitted on any work order, including PPMs. Vendors can also submit quotes as suggested work items outside a work order, or create multiple quotes from issues identified during inspections.

Yes. Warranties can be associated with assets and their child components, with each component able to carry its own warranty and flag warranty work during escalations or estimate scenarios.

Yes. Each asset is tied to an asset type, which is linked to a trade, enabling association with categories, subcategories, and problem types.

No. The platform does not offer native scanning but supports mapping QR codes and UPCs to open associated asset records. This can be configured during onboarding.

No. The platform does not import historical data directly but supports ingesting it into the business intelligence tool for reporting and analysis. AI-driven features are also being developed to allow users to query data across multiple repositories.

Yes. Geographical and regulatory information can be stored in location details, notes, and documents. For more advanced needs, the integrated environmental compliance module manages permits, regulatory data, and compliance tracking at a detailed level.

Yes. The system allows unlimited uploads of documents, media, and links to assets, categories, problem types, and site profiles. Vendors can access this information on work orders unless restricted by a customer user.

Yes. The platform provides vendor profiles where required information such as contacts, rates, insurance, contracts, and escalation details are maintained. Vendors can add users within their account and receive reminders for expirations.

Yes. The platform supports both consolidated and itemized invoices, with vendors able to provide details split into charge blocks such as labor, travel, parts, tax, freight, and PPM.

Yes. The platform sends alerts when contracts or insurance documents are updated, uploaded, or approaching expiration.

Yes. Vendors can propose adjustments to labor, travel, or parts rates within contracts, but changes require client approval before taking effect, with existing rates remaining active until approved.

Yes. Vendors can export their open work order lists at any time. Customers can also export from vendor profiles and send them directly, while the system automatically emails daily summaries of outstanding items to each vendor's service email.

Yes. The platform supports vendor check-in and check-out via smartphone with geolocation or through IVR. While there is no offline app, the platform's web-based design provides access when an internet connection is available.

Yes. The platform supports primary, secondary, and tertiary vendor assignments with auto rollover protocols based on SLA. If a vendor does not accept in time, the work order auto-cancels and rolls to the next contractor.

Yes. Vendors can set early pay discount terms in their profiles, which are automatically flagged and visible to customers.

Yes. The platform supports dispatching to internal or external vendors based on predefined criteria such as asset, category, problem type, store, or state.

Yes. The platform tracks on-time delivery and SLA performance through the vendor scorecard, measuring vendors on multiple criteria both overall and by specific SLA priority.

Yes. Sequential work can be managed through the ticketing feature, which groups multiple work orders and ensures they are completed in sequence.

Yes. The vendor scorecard tracks SLA performance with configurable filters, exportable results, and monthly contractor rankings, giving visibility into success rates and comparative performance.

Yes. The platform can receive payment status updates from external financial systems through API or file-based integration. Work orders are updated with details like payment date and check number.

Yes. The platform allows assignment of primary, secondary, and tertiary vendors, and users can also view metrics such as average invoice cost for first-time repair.

Yes. Vendors can update work order fields, manage their profiles, change associated assets, add notes, and upload attachments.

Yes. Vendors have visibility into assets tied to their work orders, including details, repair history, service notes, and associated dates.

Yes. Vendor scorecards can be filtered by date range, with customers able to configure grading criteria and weightings for each metric.

Yes. The environmental compliance features allow vendors to create work orders or requests during compliance testing to flag additional service needs, with access restricted by role and vendor.

Yes. The vendor management and compliance features allow clients to add vendors while checking against predefined criteria to prevent duplicates.

Yes. Vendors can be assigned as warranty providers at the asset or component level, with components able to have different providers than their parent assets.

Yes. The platform includes a parts arrival NTE feature with a tracking number field that generates a direct link for shipment status.

Yes. Internal and external technicians can communicate directly through the work order notes feature, with all exchanges logged.

Yes. PPM costs can be defined by service, location, and vendor. These parameters can also be managed through bulk work order imports.

Yes. The platform supports configurable cadences for CPPMs and PPMs, including daily, weekly, monthly, quarterly, semiannual, annual, triannual, and custom intervals.

Yes. The platform can recommend sales tax on invoices when data is provided through an external tax software integration. The tax rules must be supplied by your chosen provider via API.

Yes. The platform supports batch invoice uploads and can export data in XML or other file types via direct API connection, file transfer to a customer-defined endpoint, or email delivery to designated users.

Yes. Accruals are calculated based on customer-defined rules, configured during onboarding and adjustable at any time by system administrators.

Yes. The platform includes a description field on work order creation for capturing written issue details.

Yes. Work orders or invoices can be flagged for capitalization, with AFE (or equivalent RFE/CapEx) numbers entered and submitted to accounting software in place of GL codes. Terminology is customer-defined.

Yes. The platform detects duplicate invoices by comparing invoice numbers as well as price and service descriptions for the same vendor.

Yes. Accounting periods are supported in company settings and can be managed directly in the platform or set and updated by an external system via API.

Yes. The platform supports creating AFE requests from work orders, with integration to send them to accounting software for approval and return approved numbers and GL codes for invoicing.

Yes. The platform supports vendor rate management and contracts within the vendor management features, allowing rates to be defined by predefined criteria such as trades or trade issues.

Yes. The platform provides robust GL coding tied to trade category, trade, and sub-trade issue. Multiple sets of GL codes can be supported for different store types or brands.

Yes. Invoice approval rights can be assigned or restricted by user or role, ensuring approvals are routed to the appropriate stakeholders.

Yes. The platform supports a mandatory invoice field indicating whether work was subcontracted or self-performed, and this can also be managed through vendor rate settings.

Yes. The platform supports user management in-app or through SSO, SCIM, or API integration with a source- of-truth system.

Yes. Users can be assigned to groups, inheriting group-level settings for simplified management. Roles such as store manager, district manager, vice president, or maintenance coordinator can each have defined permissions.

Yes. The platform provides fully configurable alerts for each user or group, with options to send by email, text, both, or none. Notification types can be tailored to roles.

Yes. Configurable email and text notifications can be routed based on work order status and tailored to specific users or scenarios.

Yes. Vendors are alerted when SLAs are breached or at risk of breach.

Yes. The platform provides configurable dashboards where users can view reports assigned to them. Custom reports are typically created during onboarding, with additional visualizations available through integrated data tools.

Yes. The platform supports custom reporting within the platform and through integrated data visualization tools, enabling metrics and KPIs tailored to user roles, store associations, and organizational levels.

Yes. Site lists can be exported, updated, and re-imported, and can also integrate with a source-of-truth system via API to keep data synchronized.

Yes. The platform is designed for simplicity and configurability, with user views limited to their responsibilities and permissions. Features are built to be intuitive and obvious to use.

Yes. The platform is accessible on smartphones, tablets, laptops, and PCs, with a mobile-first responsive design that provides the full feature set on any screen size without pinching or zooming.

Yes. The platform provides a standardized invoice form within the desktop application, with the option for vendors to upload a PDF copy of their invoice.

Yes. Field personnel and vendors can upload documents, pictures, and videos to work orders and PPMs, with the same capabilities available to all users.

Yes. The platform can integrate with procurement software through its robust API, enabling vendor profiles to include rates, contacts, escalation paths, and related data.

Yes. The platform can be configured to deliver platform data to SQL servers or a data staging endpoint, enabling Power BI dashboards.

Yes. The platform supports Power BI integration through follower databases, with access configured during onboarding.

Yes. The platform can integrate with construction software through its robust API, enabling visibility into documents, vendor information, dates, and other data.

Yes. The platform integrates with EMS, ATG, and other IoT systems to enable event-driven work order creation based on predefined categories, subcategories, and problems.

Yes. The platform integrates with environmental software through its robust API to create work orders from alarms or issues. Additionally, a fully integrated environmental compliance module is available that manages inspections, testing schedules, permitting, and regulatory expirations.

Yes. The platform integrates with financial and accounting systems through API or file-based connections configured during onboarding. This supports vendor invoice submission, AFE creation and approval exchange, and payment data pushed back to work orders.

Yes. The platform integrates with other internal systems through its API, enabling work orders to be triggered from external events and syncing data across platforms.

Yes. The platform integrates with property management systems through its robust API, enabling new stores to be added and data synchronized across departments.

Yes. The platform can integrate with store bill payment systems through its API to pull in utility usage and spend data. Access is permission-based and can be configured by user or role.

Yes. The platform can integrate with tax software through its API to validate invoice tax amounts and, when missing, recommend the appropriate tax by state, city, or county.

No. The platform does not currently include integrated part ordering but is open to reviewing use cases and considering it for the development roadmap if applicable.

No. The platform does not currently support direct integration with call center phone systems but is open to reviewing use cases and considering it for the development roadmap if appropriate.

Yes. The platform integrates with third-party Identity Providers such as Azure AD and Okta through SSO and SCIM, enabling centralized authentication, provisioning, and role management.

The platform supports SAML 2.0 and OpenID Connect for authentication.

Yes. The platform supports both IdP-initiated and SP-initiated SSO.

Yes. The platform supports MFA enforcement through the IdP and passes through MFA status for authentication.

Yes. The platform supports SCIM 2.0 for automated user provisioning and deprovisioning. Our implementation follows the SCIM 2.0 specification.

Yes. The platform supports group-based provisioning through SCIM or other methods by mapping external groups to platform user groups.

Yes. The platform can support flat file feeds such as CSV or XML for user provisioning and deprovisioning.

Yes. The platform supports just-in-time provisioning on first SSO login (SAML 2.0 or OpenID Connect). Required attributes include unique user identifier (email/UPN), first name, last name, and one or more groups/roles mapped to platform user groups.

Yes. The platform honors IdP disablement (user cannot authenticate) and supports SCIM deprovisioning to disable or remove users. Flat-file feeds can also be used where SCIM isn't available.

The platform supports account reactivation through IdP or SCIM by re-enabling the account or resending a provisioning event. The system matches on the unique identifier to prevent duplicates, restores prior roles and access, and preserves historical records.

Yes. The platform supports RBAC, with group-based role mappings achieved by aligning external roles or groups to the platform's user group feature.

Yes. The platform supports custom roles and permissions through its user group feature, allowing clients to define and enforce least-privilege access models.

Yes. The platform logs all user access changes, including provisioning, role updates, and terminations, with records available in audit reports.

Yes. Documentation and support are provided for integrating SSO and SCIM with common IdPs.

SSO and SCIM are enabled during onboarding, with the team handling most of the setup to minimize effort for customer IT departments.

Yes. A sandbox environment is provided during onboarding, allowing SSO and lifecycle integrations to be validated before deployment to production.

Full support is provided for SSO and provisioning during onboarding and ongoing use. Logs and diagnostics are available to assist in troubleshooting, and the support team engages directly under standard SLAs.

Yes. The platform supports exporting logs in customer-defined formats for ingestion into SIEM platforms such as Microsoft Sentinel.

Yes. The platform provides a fully documented and fully featured customer-accessible API for administration. Vendors also receive a free API, allowing them to integrate fully with the platform.

Yes. The platform currently includes an AI-driven chat tool for querying data. Development is focused on innovative features like dynamic notes (where the system interprets note content and automatically updates work order attributes) and AI-powered invoice ingestion (allowing contractors to upload PDFs that are automatically parsed into structured invoice forms). AI-driven workflows are being developed to transform how users interact with the platform, making work faster, simpler, and less error-prone.

Yes. The platform offers a wide range of configurable fields, with customers choosing which to use. Additional fields or field name changes are set up during onboarding to match client requirements.

No. The platform does not provide external developer access but delivers major releases every six weeks based on customer feedback, with over 480 feature requests completed in the last year.

Yes. Virtual Maintenance Coordinators (VMCs) are available as dedicated full-time coordinators trained in facilities management who act as a call center and help desk resource. Unlike traditional call centers, VMCs function as embedded team members with direct knowledge of your processes and priorities. They manage work orders, vendor communication, and approvals with process-specific training and a 99% retention rate.

Yes. Ongoing support includes access to weekly meetings with a product manager to scope new features or adjustments and schedule them into roadmap releases. Two six-week sprints per quarter deliver enhancements, with over 480 features and improvements completed in the past year.

Yes. The platform includes global search across work orders, invoices, POs, and assets by number, name, or description. Tables also support predefined filters and on-the-fly type-in searches.

Yes. The platform provides a configurable work order table that can display queue or backlog views, with filters such as status, date range, state, and trade.

Yes. The platform includes predefined statuses that can be relabeled with customer-defined display names, allowing continuity with existing processes and reducing change management challenges.

No. The platform generates work order numbers sequentially across the entire platform.

No. This is typically managed through work order notes, but we are open to reviewing use cases and considering it for the product roadmap.

No. However, the platform supports vendor associations at the branch level by creating separate contractor accounts, allowing dispatch emails to be directed to the appropriate branch.